Frequently asked questions

Email contact@elax.store with the product name, model number if available, and your question. For appliances, please include any questions you have about dimensions, specifications, compatibility, or installation requirements.

You can use our Track Order page with your order number and billing email address. You can also contact our customer support team at contact@elax.store and include your order number.

Your order number is included in the order confirmation email sent after your purchase. If you cannot locate the email, contact us using the email address associated with your order and we will assist you.

Orders are normally processed within approximately 3 business days before dispatch. Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

After dispatch, estimated transit time is approximately 7 business days. Including our approximately 3-business-day processing time, the estimated total time from ordering to delivery is approximately 10 business days.

Yes. Once your order has been dispatched, we will send tracking information to the email address provided during checkout when tracking is available. Please allow some time for the carrier’s tracking system to update after the tracking number is issued.

Carrier tracking may occasionally take time to update. If your tracking has not changed for an extended period, please contact us at contact@elax.store with your order number and tracking number so we can review the shipment information.

Please check around the delivery location, with household members, building staff, neighbors where appropriate, and any secure delivery areas. If you still cannot locate the shipment, contact the carrier and then contact ELAX so we can assist you with the available shipment information.

Please contact us as soon as possible at contact@elax.store. We will make reasonable efforts to update your shipping information before the order is processed for shipment. Once an order has entered fulfillment or has been dispatched, we may no longer be able to change the delivery address.

If you need to cancel an order, contact us as soon as possible. If the order has not yet entered fulfillment or shipment, we will make reasonable efforts to cancel it. If the order has already shipped, you may request a return after delivery in accordance with our Refund and Returns Policy.

ELAX accepts eligible returns within 30 days from the date of delivery. Items must meet the conditions described in our Refund and Returns Policy.

Yes. Eligible items may be returned within 30 days of delivery for a change of mind, provided they meet our return conditions. For buyer’s-remorse or change-of-mind returns, the customer is responsible for the return shipping cost.

No. ELAX does not charge a restocking fee for eligible returns made in accordance with our Refund and Returns Policy.

Email contact@elax.store with your full name, order number, the product you wish to return, and the reason for the return. If the product is damaged, defective, or incorrect, please also include clear photos or videos showing the issue.

For change-of-mind or buyer’s-remorse returns, the customer is responsible for return shipping costs. If your order arrived damaged, defective, or incorrect and your return is approved, ELAX will cover the reasonable return shipping cost.

Once your returned item has been received and inspected, approved refunds are normally processed by ELAX within approximately 5 business days. Your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears in your account.

Approved refunds are issued to the original payment method used for the purchase.

Eligible products may be exchanged within 30 days of delivery, subject to product availability. If a replacement is unavailable, we may issue a refund to the original payment method instead.

Please contact us as soon as possible at contact@elax.store. Include your order number and clear photos or videos showing the product and packaging. After reviewing the issue, we may arrange a replacement, exchange, return, or refund as appropriate.

If you receive a product that is different from what you ordered, please contact us at contact@elax.store with your order number and photos of the item received. We will review the issue and provide the appropriate resolution.

Sale and discounted items are eligible for our standard 30-day return policy unless a product was clearly identified as final sale before purchase.

Some products may include a manufacturer’s warranty. Warranty coverage, duration, exclusions, and claim procedures depend on the individual manufacturer and product. Please review the applicable product information or contact us if you have questions about a specific item.

Unless specifically stated on the product page or during checkout, standard delivery does not automatically include installation, assembly, removal of an old appliance, plumbing work, electrical work, or other professional services.

Yes, some large or oversized appliances may be shipped using specialized freight or delivery services. When applicable, the carrier may contact you to coordinate delivery.

Available payment methods are displayed during checkout. Payments are securely processed through supported third-party payment providers.

Our website uses secure HTTPS connections, and payments are processed through supported third-party payment providers. ELAX does not intentionally store complete credit or debit card numbers on its own website servers.

Yes. ELAX currently ships to eligible addresses within the United States. Shipping availability and any applicable charges are displayed during checkout.

You can contact our customer support team using the information below:

Email: contact@elax.store
Phone: +1 (217) 675-8252
Address: 111 Corporate Dr, Auburn Hills, MI 48326, United States