Terms of Service

These Terms of Service govern your use of https://elax.store and any purchases made through ELAX. By accessing our website, creating an account, or placing an order, you agree to these Terms of Service.

1. About ELAX

ELAX operates an online retail store offering home appliances and related household products.

Business Name: ELAX
Website: https://elax.store
Email: contact@elax.store
Phone: +1 (217) 675-8252
Business Address: 111 Corporate Dr, Auburn Hills, MI 48326, United States

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement or are using the website with the authorization of a parent or legal guardian.

3. Website Use

You agree to use the ELAX website only for lawful purposes.

You may not:

• Use the website for fraudulent or unlawful activity.
• Attempt to gain unauthorized access to our website, systems, accounts, or networks.
• Interfere with the security or normal operation of the website.
• Introduce malicious software, viruses, or harmful code.
• Use automated systems to access or collect website content in a manner that harms the website or violates applicable law.
• Provide false, misleading, or fraudulent information when placing an order.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability shown on ELAX are accurate.

However, product manufacturers may occasionally change packaging, specifications, features, or appearance without prior notice. Minor differences may therefore occur between website images and the product received.

If we discover a material error in a product listing or an order, we may contact you to provide clarification, offer an alternative, or cancel and refund the affected order where appropriate.

5. Pricing

All prices displayed on ELAX are shown in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, and other fees, if any, will be disclosed before you complete checkout.

We reserve the right to correct obvious pricing or listing errors. If a pricing error affects an order you have already placed, we will contact you before fulfillment where reasonably possible.

6. Orders

Submitting an order through ELAX constitutes an offer to purchase the selected products under these Terms of Service.

Orders are subject to:

• Product availability
• Successful payment authorization
• Verification of billing and shipping information
• Fraud and security screening
• Acceptance by ELAX

We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraud, payment failure, inaccurate customer information, inventory errors, or other operational or legal concerns.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Payment

Payment must be made using one of the payment methods offered at checkout.

Payments may be processed by third-party payment service providers. By providing payment information, you confirm that you are authorized to use the selected payment method.

ELAX does not intentionally store complete credit or debit card numbers on its own website servers.

8. Order Confirmation

After you submit an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully and contact us promptly if you notice any incorrect information.

9. Shipping and Delivery

Orders are normally processed within approximately 3 business days before dispatch.

Estimated transit time after dispatch is approximately 7 business days.

Including processing time, the estimated total time from placing an order to delivery is approximately 10 business days.

Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.

Please review our Shipping & Delivery Policy for complete shipping terms.

10. Shipping Address

You are responsible for providing an accurate and complete shipping address.

If you discover an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes may not be possible once fulfillment has started or the order has been dispatched.

11. Returns and Refunds

Eligible products may be returned within 30 days from the date of delivery, subject to the conditions stated in our Refund and Returns Policy.

For change-of-mind returns, customers are responsible for return shipping costs. For approved returns involving a damaged, defective, or incorrect product, ELAX will cover the applicable return shipping cost.

ELAX does not charge a restocking fee for eligible returns made in accordance with our published policy.

Approved refunds are normally processed within 5 business days after the returned item has been received and inspected.

Please review our Refund and Returns Policy for complete information about eligibility, return procedures, exchanges, cancellations, and refunds.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet entered fulfillment or shipment, we will make reasonable efforts to cancel it.

If an order has already shipped, you may request a return after delivery in accordance with our Refund and Returns Policy.

13. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, or incorrect, contact us at contact@elax.store and provide your order number together with photographs or videos showing the issue where appropriate.

Depending on the circumstances and product availability, we may provide a replacement, exchange, return, or refund.

14. Large Appliances and Installation

Some products sold by ELAX are large appliances or household equipment.

Unless expressly stated on the product page or during checkout, standard delivery does not include installation, assembly, removal of an old appliance, electrical work, plumbing work, or other professional services.

Customers are responsible for ensuring that installation is performed safely and in accordance with manufacturer instructions and applicable requirements.

15. Manufacturer Warranties

Some products may include a warranty provided by the manufacturer.

Any manufacturer warranty is subject to the manufacturer’s own terms, exclusions, registration requirements, and claim procedures.

Unless expressly stated otherwise, ELAX does not claim to be the manufacturer of third-party branded products and does not provide a manufacturer’s warranty on behalf of another company.

16. Product Availability

Product availability may change without notice.

In rare cases, a product may become unavailable after an order has been placed. If we cannot fulfill your order, we will notify you and issue an appropriate refund for the unavailable item.

17. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions, expiration dates, minimum purchase requirements, product exclusions, or usage limits.

Unless otherwise stated, promotional offers cannot be combined with other promotions.

18. Customer Accounts

If you create an account on ELAX, you are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

Please contact us if you believe your account has been accessed without authorization.

19. Privacy

Your use of ELAX is also subject to our Privacy Policy, which explains how we collect, use, store, protect, and disclose personal information.

20. Intellectual Property

Except for trademarks, product images, logos, and other materials belonging to third parties, website content owned by ELAX may be protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, copy, modify, republish, or commercially exploit protected ELAX content without appropriate authorization.

21. Third-Party Brands and Trademarks

ELAX may sell products manufactured by third-party brands.

Brand names, trademarks, logos, model names, product photographs, and other intellectual property belong to their respective owners.

The display of third-party brands on ELAX does not necessarily indicate sponsorship, endorsement, partnership, or direct affiliation unless expressly stated.

22. Third-Party Services

ELAX may use third-party services for payment processing, website hosting, shipping, analytics, customer communications, security, and other functions.

Third-party services may be governed by their own terms and privacy policies.

23. Disclaimer

To the extent permitted by applicable law, the ELAX website and its content are provided on an “as available” basis.

We make reasonable efforts to operate the website accurately and reliably, but we cannot guarantee uninterrupted or error-free access at all times.

Nothing in these Terms of Service excludes or limits any warranty, right, or remedy that cannot legally be excluded under applicable consumer protection law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, ELAX will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the website or our services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

25. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the ELAX website or your violation of these Terms of Service.

26. Governing Law

These Terms of Service are governed by applicable laws of the United States and, where applicable, the laws of the State of Michigan, without limiting any mandatory consumer protection rights available under applicable law.

27. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

28. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The most current version will be posted on this page together with the updated revision date.

29. Contact Us

If you have questions about these Terms of Service, an order, or ELAX, please contact us:

ELAX
111 Corporate Dr
Auburn Hills, MI 48326
United States

Email: contact@elax.store
Phone: +1 (217) 675-8252
Website: https://elax.store