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Shipping & Delivery

Thank you for shopping with ELAX. This Shipping & Delivery Policy explains our order processing times, estimated delivery times, tracking procedures, and other important shipping information for orders placed through https://elax.store.

Shipping Destination

ELAX currently ships orders within the United States to eligible delivery addresses.

Shipping availability and any applicable shipping charges are displayed during checkout before you complete your purchase.

Order Processing Time

Orders are normally processed within approximately 3 business days before dispatch.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Delivery Time

After your order has been dispatched, the estimated transit time is approximately 7 business days.

Including our processing time, the estimated total time from placing your order to delivery is approximately 10 business days.

Delivery times are estimates and may occasionally vary due to carrier delays, severe weather, high shipping volumes, holidays, delivery location, or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Customers will have the opportunity to review the total order cost, including applicable product prices, shipping charges, and taxes, before submitting the order.

Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your order information carefully and contact us as soon as possible if you notice an error.

Shipment Confirmation and Tracking

Once your order has been dispatched, we will send you a shipment confirmation email containing your tracking information when tracking is available.

Please allow some time after receiving your tracking number for the shipping carrier’s tracking system to update.

Shipping Carriers

ELAX may use reputable shipping and logistics providers to fulfill customer orders. The carrier used for an order may depend on the product, delivery address, package size, warehouse location, and other fulfillment requirements.

Large Appliances and Oversized Products

Some large appliances or oversized products may require specialized freight or delivery services.

Where applicable, the shipping carrier or delivery provider may contact you to coordinate delivery. Please ensure that the telephone number and email address entered during checkout are accurate.

Unless specifically stated on the product page or during checkout, standard delivery does not automatically include installation, assembly, removal of an old appliance, or other additional services.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping address carefully before completing checkout.

If you discover an address error after placing your order, please contact us immediately at contact@elax.store. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been dispatched.

Delivery Attempts

Depending on the carrier and product, someone may need to be available at the delivery address to receive the shipment.

If a delivery attempt is unsuccessful, please follow the instructions provided by the carrier to arrange redelivery or pickup where applicable.

Delayed Shipments

Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur.

Possible causes of delay may include:

If your shipment is significantly delayed, please contact our customer service team and we will assist you with the available tracking information.

Lost Packages

If your tracking information has not updated for an extended period or you believe your shipment may be lost, please contact us at contact@elax.store.

We will review the shipment information and, where appropriate, work with the carrier to investigate the delivery.

Damaged Packages

Please inspect your order upon delivery whenever possible.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at contact@elax.store and provide your order number together with photographs or videos showing the condition of the product and packaging.

Damaged, defective, and incorrect orders are handled according to our Refund and Returns Policy.

Orders Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members, building staff, neighbors where appropriate, and any secure delivery areas.

If you still cannot locate the shipment, please contact the carrier and then contact ELAX so we can assist you with the available shipment information.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been processed for shipment. Once an order has been dispatched, it may no longer be possible to change or cancel it.

If the order has already shipped, you may request a return after delivery in accordance with our Refund and Returns Policy.

Returns

Eligible purchases may be returned within 30 days from the date of delivery, subject to the conditions stated in our Refund and Returns Policy.

Please contact us before returning any product so that we can provide the appropriate return instructions.

Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

ELAX
111 Corporate Dr
Auburn Hills, MI 48326
United States

Email: contact@elax.store
Phone: +1 (217) 675-8252
Website: https://elax.store

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