Returns & Refunds
At ELAX, we want you to be satisfied with your purchase. This Refund and Returns Policy explains the conditions, timeframes, methods, and costs associated with returning an item purchased from https://elax.store.
30-Day Return Policy
We accept eligible returns within 30 days from the date your order is delivered.
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused and in the same condition in which you received it.
- Not have been installed, modified, or altered.
- Include all original accessories, manuals, components, and parts.
- Be returned in its original packaging whenever reasonably possible.
- Include proof of purchase or your ELAX order number.
Returns are accepted for eligible products both when there is a problem with the product and when you simply change your mind, subject to the conditions stated in this policy.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: contact@elax.store
Phone: +1 (217) 675-8252
Please include the following information:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Photos or videos if the item arrived damaged, defective, or incorrect
Our customer service team will review your request and provide return authorization and return instructions. Please do not send an item back before receiving return instructions from ELAX.
Return Method
Eligible products may be returned by mail or an approved shipping carrier.
After your return request is approved, we will provide you with the appropriate return instructions and, where applicable, a return shipping label.
Our business contact address is:
ELAX
111 Corporate Dr
Auburn Hills, MI 48326
United States
Please do not ship a return to this address unless our customer service team specifically instructs you to do so. Some products may need to be returned to a designated return or fulfillment location.
Return Shipping Costs
Buyer’s remorse / change-of-mind returns: If you return an item because you changed your mind, ordered the wrong product, no longer want the item, or for another reason that is not caused by an ELAX error or product defect, you are responsible for the cost of return shipping.
Damaged, defective, or incorrect items: If your product arrives damaged or defective, or if we sent you the wrong item, ELAX will cover the reasonable cost of return shipping and provide the appropriate return instructions.
Restocking Fees
ELAX does not charge a restocking fee for eligible returns made in accordance with this policy.
Damaged or Defective Items
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, defective, or materially different from what you ordered, please contact us at contact@elax.store as soon as possible.
Please provide your order number along with clear photographs or videos showing the issue and, when applicable, the condition of the shipping packaging.
After reviewing your request, we may arrange a replacement, exchange, return, or refund depending on the circumstances and product availability.
For an approved return involving an item that arrived damaged, defective, or incorrect, ELAX will cover the applicable return shipping cost.
Large Appliances and Installed Products
Because many products sold by ELAX are appliances or other large household products, please inspect the product carefully before installation or use.
A product that has been installed, permanently connected, materially modified, or damaged after delivery may not qualify for a change-of-mind return.
This restriction does not prevent you from contacting us about an item that is defective, damaged upon delivery, incorrect, or otherwise covered by applicable consumer protection laws or a valid manufacturer warranty.
Non-Returnable Items
The following items generally cannot be returned unless they arrive damaged, defective, or incorrect:
- Products returned more than 30 days after delivery
- Products damaged through misuse, improper installation, abuse, neglect, or unauthorized modification
- Products missing important components, accessories, or parts because of customer loss or damage
- Products that have been materially altered or modified after delivery
- Items specifically identified as final sale before purchase, if applicable
Any final-sale restriction will be clearly disclosed to you before purchase where applicable.
Sale and Discounted Items
Sale and discounted items are eligible for our standard 30-day return policy unless the product was clearly identified as final sale before you completed your purchase.
Exchanges
Eligible products may be exchanged within 30 days of delivery.
If you received a damaged, defective, or incorrect item and would prefer a replacement instead of a refund, please contact us at contact@elax.store.
Exchanges are subject to product availability. If a replacement product is unavailable, we may issue a refund to your original payment method instead.
Refunds
Once your returned item has been received, we will inspect it to confirm that it meets the conditions of this Refund and Returns Policy.
We will notify you by email when your return has been received and when your refund has been approved or declined.
If your return is approved, we will issue the refund to your original payment method.
Approved refunds are normally processed by ELAX within 5 business days after the returned item has been received and inspected.
After we issue the refund, your bank, credit card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Original Shipping Charges
For change-of-mind returns, original shipping or delivery charges, if any, are generally non-refundable.
If the return is necessary because the product arrived damaged, defective, incorrect, or because of an error by ELAX, applicable standard shipping charges associated with the affected order may also be refunded.
Late or Missing Refunds
If we have confirmed that your refund was issued but you have not yet received it, please first check with your bank or payment provider. Processing times vary depending on the financial institution.
If the expected processing period has passed and your refund is still missing, please contact us at contact@elax.store and include your order number.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at contact@elax.store.
If the order has not yet been processed for shipment, we will make reasonable efforts to cancel it and issue a refund to the original payment method.
If the order has already shipped or can no longer be cancelled, you may request a return after delivery in accordance with our 30-day return policy.
Refused Deliveries
If you refuse delivery without prior authorization because you changed your mind, any return transportation costs charged to ELAX may be deducted from your refund where permitted by law.
If you refuse delivery because the shipment is visibly damaged, please notify us as soon as possible so we can assist you.
Return Packaging
Please package returned products securely and include all accessories, manuals, components, and other items originally supplied with the product.
For customer-paid returns, we recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return has been completed.
Manufacturer Warranty
Some products sold by ELAX may include a manufacturer’s warranty. Any applicable manufacturer warranty is separate from this 30-day return policy and is subject to the manufacturer’s own warranty terms and conditions.
Unless specifically stated on a product page, ELAX does not claim to be the manufacturer or to provide a manufacturer’s warranty on behalf of a third-party brand.
Contact Us
If you have any questions about returns, refunds, cancellations, exchanges, or an existing order, please contact us:
ELAX
111 Corporate Dr
Auburn Hills, MI 48326
United States
Email: contact@elax.store
Phone: +1 (217) 675-8252
Website: https://elax.store