Contact ELAX
Have a question about a product, an existing order, shipping, delivery, returns, or refunds? Our customer support team is here to help.
For order-related inquiries, please include your order number so we can assist you more efficiently.
Email Us
For product questions, order assistance, returns, refunds, shipping, or general support, contact us by email:
Call Us
You can also contact our customer support team by phone:
Business Address
ELAX
111 Corporate Dr
Auburn Hills, MI 48326
United States
Order Support
If you are contacting us about an existing order, please include the following information whenever possible:
- Your full name
- Your order number
- The email address used when placing the order
- The product name
- A brief description of your question or issue
This information helps us locate your order and provide more accurate assistance.
Product Questions
If you have questions about a product before purchasing, please contact us with the product name or model number and your question.
For home appliances, you may also ask us about:
- Product dimensions
- Product specifications
- Features and compatibility
- Delivery information
- Installation requirements
- Warranty information when applicable
Shipping and Tracking
Orders are normally processed within approximately 3 business days before dispatch.
Estimated transit time after dispatch is approximately 7 business days, for an estimated total delivery time of approximately 10 business days.
Tracking information will be provided when available after your order has been dispatched.
If you are contacting us about tracking, please include your order number and tracking number if one has already been issued.
Returns and Refunds
ELAX accepts eligible returns within 30 days from the date of delivery, subject to the conditions stated in our Refund and Returns Policy.
To request a return, please email contact@elax.store before sending any product back.
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photos or videos if the product arrived damaged, defective, or incorrect
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photographs or videos showing the product and packaging. Our support team will review the issue and provide the appropriate next steps.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at contact@elax.store.
We will make reasonable efforts to cancel the order if it has not yet entered fulfillment or shipment. If the order has already shipped, you may request a return after delivery according to our Refund and Returns Policy.
Privacy Requests
If you have a question about your personal information or wish to submit a privacy-related request, please contact us at:
Our Business Information
Business Name: ELAX
Website: https://elax.store
Email: contact@elax.store
Phone: +1 (217) 675-8252
Business Address: 111 Corporate Dr, Auburn Hills, MI 48326, United States
Need Help?
Whether you need help choosing a product, checking an order, tracking a shipment, requesting a return, or understanding one of our store policies, please contact us using the details above.
We appreciate your interest in ELAX and look forward to assisting you.