Privacy Policy
At ELAX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit or make a purchase from https://elax.store.
Who We Are
ELAX is an online retailer offering home appliances and related household products to customers in the United States.
Our website is operated under the ELAX brand at https://elax.store.
Business Information:
- Store Name: ELAX
- Website: https://elax.store
- Email: contact@elax.store
- Phone: +1 (217) 675-8252
- Business Address: 111 Corporate Dr, Auburn Hills, MI 48326, United States
Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with ELAX, we may collect information that is necessary to operate our store and provide our services.
This information may include:
- First and last name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account information
- Products purchased or placed in your shopping cart
- Order history and transaction information
- Shipping and tracking information
- Payment status and payment method information
- Communications with our customer support team
- IP address
- Browser type
- Device information
- Website usage information
- Cookie and similar technology information
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Processing and confirming customer orders
- Processing payments
- Arranging shipping and delivery
- Providing order and tracking updates
- Processing returns, cancellations, and refunds
- Providing customer service
- Managing customer accounts
- Responding to customer questions and requests
- Preventing fraudulent or unauthorized transactions
- Protecting our website and customers
- Improving our website and shopping experience
- Maintaining records required for accounting, tax, legal, and regulatory purposes
- Sending marketing communications when permitted by law or when you have chosen to receive them
Order Information
When you place an order with ELAX, we collect the information reasonably necessary to complete your purchase. This may include your name, email address, telephone number, billing address, shipping address, products ordered, order amount, payment status, and shipping information.
We use this information to confirm your order, process your transaction, arrange fulfillment and delivery, provide tracking information, communicate with you regarding your purchase, and provide after-sales support.
Payment Information
Payments on ELAX are processed through secure third-party payment service providers. Depending on the payment method you choose during checkout, your payment information may be processed by the applicable payment provider, card network, bank, or financial institution.
ELAX does not intentionally store your complete credit or debit card number on our own website servers. Payment service providers process payment information according to their own security standards, terms, and privacy policies.
Shipping and Delivery Information
To fulfill and deliver your order, we may provide necessary information to shipping carriers, fulfillment partners, logistics providers, or other service providers involved in delivering your purchase.
This information may include your name, shipping address, telephone number, email address, and relevant order information.
Who We Share Information With
We may share limited personal information with trusted service providers when necessary to operate our online store and provide services to you.
These service providers may include:
- Payment processors
- Banks and payment networks
- Shipping and delivery companies
- Order fulfillment and logistics providers
- Website hosting providers
- E-commerce technology providers
- Email and customer communication services
- Fraud prevention and security services
- Analytics providers
- Accounting and professional advisers
We may also disclose information when required to comply with applicable laws, regulations, court orders, legal processes, or legitimate requests from government authorities.
Cookies and Similar Technologies
ELAX may use cookies and similar technologies to provide essential website functionality, remember your shopping cart and preferences, maintain secure customer sessions, understand how our website is used, improve performance, prevent fraud, and support marketing activities where permitted.
Cookies used on our website may include:
- Essential cookies: Required for shopping cart, checkout, security, account login, and basic website functionality.
- Preference cookies: Help remember your preferences and website settings.
- Analytics cookies: Help us understand how visitors use our website so we can improve it.
- Marketing cookies: May be used, where permitted, to measure marketing effectiveness and provide relevant advertising.
You can control or delete cookies using your browser settings. Some features of our website may not function properly if certain cookies are disabled.
Email and Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about products, promotions, offers, or store updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the email or by contacting us at contact@elax.store.
You may continue to receive transactional communications that are necessary to process or service an order, payment, return, refund, account, or customer service request.
Fraud Prevention and Security
We may use order information, IP addresses, device information, transaction information, and other relevant information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse, and other security threats.
How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
Our website uses secure HTTPS connections to help protect information transmitted between your browser and our website. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to meet legitimate operational, accounting, tax, fraud-prevention, legal, and regulatory requirements.
Retention periods may differ depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request:
- Access to personal information we hold about you
- Correction of inaccurate personal information
- Deletion of certain personal information
- A copy of certain personal information
- Withdrawal of consent where processing is based on your consent
- Opt-out from certain marketing communications
To submit a privacy request, please email contact@elax.store. We may need to verify your identity before completing certain requests.
U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law. Where such laws apply to ELAX, eligible customers may have rights relating to access, correction, deletion, portability, or certain uses or disclosures of personal information.
ELAX does not sell customers’ personal information for monetary compensation.
Children’s Privacy
Our website and products are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us at contact@elax.store.
Third-Party Websites
Our website may contain links to third-party websites or services. ELAX is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, your personal information, or ELAX’s privacy practices, please contact us:
ELAX
111 Corporate Dr
Auburn Hills, MI 48326
United States
Email: contact@elax.store
Phone: +1 (217) 675-8252
Website: https://elax.store